I received a letter from Severn Trent this morning,
“As a valued Severn Trent customer, HomeServe are delighted to provide you with cover for water suppy pipe emergencies absolutely FREE for 2 months, with no obligation to continue at the end of the free period”
All sounds very good, free cover with no obligation to continue.
Until you read lower down in the letter,
“After the 2 months FREE period your cover will automatically expire. Before the end of this period you will be invited to take out cover. Should you not want this valuable cover, simply call HomeServe Free on 0800 408 0368 or return the Policy Schedule to the Freepost HomeServe address shown below and your cover will be cancelled.”
So which is it?
After 2 months the cover expires and we pay nothing?
We have to call HomeServe to cancel the cover?
It may just be a case of a badly worded letter, but when that telephone call comes inviting you to take out cover, be very careful that you listen to exactly what they say and don’t get talked in to taking out the cover if you don’t want it.
With my cynical hat on, I wonder if the call will go something along the lines of,
“Hello, you currently have free HomeServe emergency cover, would you like that cover to continue?”
I assume if you reply “yes please” you will automatically be signed up to the paid plan, so be careful how you answer.